Prepare For Your Visit
To streamline the registration process and minimize your personal expenses, it is important to take the following steps before your appointment:
Step 1: Find out if your policy or plan requires a preauthorization or referral. If so, contact your insurance company and find out what you need to do to obtain one.
Reminder: Medicare and Medicaid require written orders for all exams.
Step 2: Come to your appointment at InView Medical Imaging with your insurance card, name and address of your plan or insurer(s), name and address of your claims payer (if different from insurer), your ID and group numbers, and the name of the policyholder or subscriber. If applicable, for workers' compensation, automobile, or personal injury cases, we require the name and address of your attorney as well.
If you have questions about insurance:
InView Medical Imaging is an approved provider for most major insurance carriers and health plans. We will submit your claim, and any secondary claims, to any insurance company under the benefit coverage you specify, including workers' compensation, auto insurance, and personal injury. Ultimately, the patient is responsible for payment of the account, including any balance not covered by insurance. We will send you a balance statement for any amount you owe after insurance. Please contact your insurance company if they have not paid for your procedure after 30 days.
If you have questions or concerns about billing, please call InView's Business Office at 510.490.0961 (you may leave messages after business hours) or email us at billing@inviewimaging.com. Our business hours are 7:00am - 6:00pm (PST)
Patient Experience
Welcome to INVIEW MEDICAL IMAGING. It is our goal to make your visit with us as comfortable as possible. It is very important to us that you feel our commitment to patient care and comfort from the moment you arrive at our center through the completion of your exam. The key to that comfort is our people - let us show you around!
Arriving at INVIEW MEDICAL IMAGING
Our centers are built with ease-of-access in mind. Located in easy-to-find retail or medical mall areas, our centers offer ample free parking just outside the front entrance. Complimentary transportation from most areas is available for patients who are scheduled for an MRI, CT or diagnostic injection or pain management procedure.
Meeting Our Front Office Staff
Once inside, you will be greeted by a friendly front office associate. Our associates are there to check you in and answer any initial questions you may have about your visit. After your registration information is complete, you can have a seat in our front lobby. We keep it stocked with current magazines and information to make your brief wait more comfortable.
Meeting Our Clinical Staff
A INVIEW MEDICAL IMAGING technologist or nurse will come out to escort you to your procedure. He or she will be with you throughout your visit. The first stop will be the changing room. Depending on your procedure, you may be required to change into scrubs. If you are having an MRI, you will remove all metal from your body and secure it, along with your personal items, in a secure locker. Next, you will be escorted to the imaging suite where the technologist will explain the details of your exam and give you an opportunity to ask questions before performing the procedure.
Experiencing Our Imaging Suites
Our MRI and CT imaging suites are large rooms with lots of natural lighting and/or customized light panels where possible. The technologist performs the scan from the adjoining room, monitoring the entire process through a large window. He or she is in constant contact with you via a microphone, letting you know exactly what to expect and how long it will take. If you have any feelings of concern, simply tell the technologist who will work to make you more comfortable.
If you are having a diagnostic injection or pain management procedure, the technologist or nurse will be with you in the room throughout the procedure and a physician with additional expertise in pain management will perform the procedure.
You're Done!
After most procedures, you will be free to leave. The technologist or nurse will help you off the table and walk you to the dressing room. He or she will let you know if your procedure requires you to be monitored afterwards.
The technologist then transfers the images from your exam to one of our physicians at INVIEW MEDICAL IMAGING, a radiologist who specializes in analyzing images of the specific area of the body you had examined. The radiologist will then prepare a diagnostic report to share with the doctor that sent you to us. Your doctor will consider this information in context of your overall care, and talk with you about results.
Give your doctor's office a call if you have questions on next steps or follow-up appointments.
We hope this quick review of a typical INVIEW MEDICAL IMAGING experience helps you prepare for your visit. We look forward to serving you in the near future.
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This information is not intended to replace the advice of a doctor.
